Category: Blog
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Network Traffic Types (With Examples)
Discover the key types of network traffic and their role in optimizing performance plus real-world examples to see how they impact data flow.
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Network Packets: Understanding How the Internet Works (Easy)
Everything you stream and share is broken into network packets. Learn how this enables the seamless flow of data that powers the internet.
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How to Know if a Natural Language IVR Is Worth the Cost
Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it’s right for you.
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When to Use a Mesh VPN and Four Signs You Shouldn’t
A mesh VPN enables direct, flexible communication if it’s a good fit. See whether or not it’s a viable solution for you.
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UK Digital Markets, Competition and Consumers Act: What You Need to Know
The incoming legislation will enable the U.K. government to investigate Google, Apple, and other tech companies’ potentially anticompetitive practices “more holistically.”
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Yes, Analog Phones Work Just Fine Over a VoIP Gateway
Discover why (and how) a VoIP gateway is one of the few truly plug-and-play devices in business communications.
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Strategies for Cloud Contact Center Platform API Management
Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage.
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When to Use Cloud Network Security (And When to Avoid It)
Is cloud network security right for you? Learn when to use it, it’s benefits and drawbacks, best practices, and more.
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Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare.
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How to Decide Between a Power Dialer vs Predictive Dialer
When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them.